Frequently Asked Questions
How long does delivery take?
Dandi will despatch your order within 48 hours. Delivery can take 1 to 10 days depending on your State or Territory.
Once despatched the general guidelines for delivery are:
NSW, VIC, QLD, ACT allow 2-3 Business days
SA, TAS, WA, NT allow 4-6 Business days
Does Dandi ship internationally?
Yes, international delivery times are approximately 7 to 14 days.
I want to buy a present and send directly to a friend, how do I do it?
If you would like to place an order and send it as a gift to a friend or family member, simply fill in the shipment address with the details you want the order to go to, no receipt will be sent with the order. The receipt will be sent to the address indicated in the invoice address section.
If you are unsure, simply write us a note in the shipment instructions or email us at email@example.com after you have placed your order and we will ensure your order is sent correctly.
What if a product is out of stock?
If your product is out of stock, we are in the process of reordering your item. Check the website in a week or two and we should have it in. If you would like to pre order please email the Dandi team firstname.lastname@example.org
Is the bamboo range food safe?
Yes, you can serve cold or warm food on your bamboo bowls.
How do I care for my Bamboo?
Please be careful not to place in the dishwasher or fully submerged in hot or warm for long periods of time. The surface of the bamboo will fade and you will loose the honey coloured finish. The best way to clean the bamboo is by wiping the surface it with a damp sponge. Do not place in the oven or microwave.
Is the Dandi site secure?
Yes, Dandi uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants,providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Dandi.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Do Dandi have a shop front I can visit?
We don't have our own shop front you can visit. Our address is our office address and isn't open to the public. If you would like to view our range before making a purchase then we suggest you visit one of our wonderful retailers. See our stockist page for locations.